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Refund Policy

We want you to be completely satisfied with your NetTracker subscription. Here's everything you need to know about our refund policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you're not completely satisfied with our service within the first 30 days of your subscription, we'll provide a full refund.

Important: The 30-day guarantee applies only to new subscriptions and cannot be used for renewals or upgrades.

Refund Eligibility

✅ Eligible for Refund:

  • • New subscriptions within 30 days
  • • Technical issues preventing service use
  • • Billing errors or duplicate charges
  • • Service unavailability for extended periods

❌ Not Eligible for Refund:

  • • Subscriptions older than 30 days
  • • Renewals or plan upgrades
  • • Violation of terms of service
  • • Change of mind after 30 days
  • • Partial month usage

How to Request a Refund

  1. 1Log into your NetTracker account and navigate to the Help section
  2. 2Send a message to our support team with "Refund Request" in the subject line
  3. 3Include your account email, subscription details, and reason for the refund request
  4. 4Our team will review your request and respond within 2-3 business days
  5. 5If approved, the refund will be processed to your original payment method within 5-10 business days

Refund Processing

Processing Time

Refunds are typically processed within 5-10 business days after approval.

  • • Credit/Debit Cards: 5-7 business days
  • • PayPal: 3-5 business days
  • • Bank Transfers: 7-10 business days

What Happens After Refund

  • • Your subscription will be immediately cancelled
  • • Access to all features will be revoked
  • • Your account data will be retained for 30 days
  • • You can reactivate your account at any time

Need Help?

If you have any questions about our refund policy or need assistance with your refund request, please don't hesitate to contact us.

Email: support@nettracker.com

Response Time: Within 24 hours

Business Hours: Monday - Friday, 9 AM - 6 PM EST

Policy Updates

Note: This refund policy is subject to change. We will notify users of any significant changes via email or through our website. The policy in effect at the time of your subscription purchase will apply to your refund request.